Collect more and collect faster with Cross America Financial's proven approach to patient billing, bad debt collection and insurance follow up.
Working with CAF means you can focus on caring for patients while we focus on generating cash flow for your organization.
With simple statements, modern payment options and a consultative, service-based collection approach, your patients are more likely to pay and be happier after the fact.
Patients First. From Start To Finish.
Your patients are your most valuable asset, and they deserve to be treated as such. At CAF, we believe that kindness and empathy are the most persuasive methods for healthcare collection. That's why our staff is trained on customer service first and foremost, not high-pressure tactics like other agencies.
Bad Debt Collection
We work with your patients person-to-person to resolve their delinquency in a way that respects their dignity, without the high pressure tactics commonly associated with collectors.
CAF collects 30% - 50% more than other agencies*
Frustrated by slow reimbursement and excessive claim denials from your payers? CAF’s highly trained insurance collection team will analyze contracts, write appeals and overturn denials.
Hear It From Our Clients
"CAF exceeded my expectations, they collected more money than any other vendor we’ve used in the past. If I ever have concerns, I’ll say something and CAF responds with results."
Terry E., Hospital CBO Director
The CAF Difference
High-Pressure Collection Tactics
leading to patient dissatisfaction and lower collection rates
Ignores Low-Dollar Accounts
complacent, delivering sub-par results
No Feedback or Root Cause Analysis
not enabling you to improve internal processes
meaning happier patients, fewer complaints, and increased collection
Works All Accounts
to deliver the results you deserve
Detailed Root Cause Analysis
regular feedback on root-causes so you can close gaps in your revenue cycle